Delivery & Returns


Lead Times

Each product that is in stock has an estimated lead time of 1-2 days.

UK Delivery Services & Pricing


Delivery Charge

Next Working Day



We offer free delivery on all our rugs to the UK mainland (excluding Northern Ireland, remote Scottish regions and offshore areas).

International deliveries are dispatched on a delivery duty unpaid basis (DDU). This means the recipient is liable for any local taxes, import duties and clearance fees which may be charged on purchase

If you have any queries, please contact us at or by phone on 0151 525 3131, Mon-Fri – 9am-5pm.


Returns Policy

At The Rug Shop Online, we understand not all online purchases are as you imagined and sometimes you may not want to keep your order for several different reasons.

All purchases may be returned within 28 days of receiving providing they are in the condition as purchased and securely re-packaged.

Non-Faulty Returns

You as the customer are responsible for returns postage charges. We would recommend using a tracked and insured service for your return.

Refunds: Refunds are issued upon receiving the returned goods. Please allow 3-5 working days for the money to go back into your account.

Exchanges: If you would like to exchange your item for a different size/colour etc the returns process will still be the same. We would then ask you to contact us to arrange a new delivery time with the exchanged item.

Product Photography: Please note that every effort is made to ensure colour accurate product photography and The Rug Shop Online cannot be held responsible for photography being miss misrepresented on customer’s devices (due to screen settings etc). In such a situation, the customer will still be liable to pay returns postage charges. If you have a specific case that you would like to discuss then please email us.

Faulty Returns

If your order is found to be faulty on please contact us in advance of returning the item.

Returns Address

The Rug Shop Online
Unit 6
122 Brookfield Drive
Aintree, Merseyside
L9 7AJ