FAQs

Making Your Order

How can I pay?

Using Stripe: Enter your credit/debit card details in the Payments Methods section in the Checkout using our secure and trusted partner Stripe.

Delivery & Returns

How long will delivery take?

Each product that is in stock has an estimated lead time of 1-2 days. For more information about lead times please see our Delivery & Returns policy.

What are the delivery costs?

We offer free delivery on all our rugs to the UK mainland (excluding Northern Ireland, remote Scottish regions and offshore areas). For more information about our delivery options please see our Delivery & Returns policy.

Can I return my purchase?

Yes – you are welcome to return your order to us for a refund or exchange within 28 days. In the case of non-faulty returns, the returns postage is to be arranged and paid for by you as the customer. For more information please see our Delivery & Returns policy.