1. General information about us
The Rug Shop Online
122 Brookfield Drive
Telephone: +44 (0) 151 525 3131
2. How to conclude a contract with us using this website
These are the steps you need to take to conclude a contract with us:
- 1. Make sure you have read and understand our terms
- 2. Browse our information
This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT, delivery and returns policies.
The information about the goods on our website constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
- 3. Select the goods you wish to purchase
You can select any items you wish to purchase by clicking on the “add to cart” button. You will be taken to your shopping cart whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the “shopping cart” button. The shopping cart screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your cart and remove any input errors by removing items or changing quantities.
- 4. Making a Purchase
To purchase the items in your cart and proceed with your order using our secure online purchasing facility, click on the “Checkout” button on the shopping cart screen.
You will be asked to provide certain information we need to enable us to process your order such as your billing details, preferred delivery address and payment details.
It is your responsibility to provide us with sufficient information to process you order. Then enter your payment information where our secure server payments provider ‘Stripe’ will process the payment for Visa, Mastercard, American Express to complete your order.
If you want to store your billing and address details along with your payment details for future purchases, click on the ‘create an account’ option and simply add a password.
For any additional charges for example deliveries outside of the UK mainland etc, we will email you an invoice with a payment link through our secure server payments provider ‘Stripe’.
We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.
- 5. Wait for acceptance of you order
You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.
You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.
We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
3. Other information about the Contract
We can only conclude the contract with you in English and not in any other language.
- 1. Price
The prices payable for goods that you order as well as any applicable VAT are as set out in our website.
Only one promotion, or discount code, can be applied per order unless otherwise stated.
- 2. Cancellations & Returns
As an online company, we understand that sometimes a rug may not be as you imagined when it arrives at your home. So we give all customers 28 days to return any order for a full refund of the price of the rug (s). You are responsible for returning the rug (s) securely packaged in its original condition.
Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price of the goods. Alternatively you can choose to accept a credit for the full price of the rug you ordered. This can be used towards the purchase of another rug.
Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock – we cannot accept any responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs.
Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home
- 3. Our rights to cancel the contract
We may cancel the contract between us if:
> the goods you have ordered are unavailable for any reason;
> we do not deliver to your area; or
> one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract for either of these reasons we will notify you by e-mail and provide you with a full refund. We will not be obliged to offer any additional compensation for disappointment suffered.
- 4. Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Deliveries are usually 1-2 working days. You will be informed by email once your order has been dispatched, stating details of the courier used and the consignment note number. (Subject to the correct email address being entered when placing your order).
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
International deliveries are dispatched on a DDU basis (Delivery Duty Unpaid). This means the recipient should be liable for any local sales taxes, import duties and clearance fees which may be charged on the purchase. Sometimes goods may be subject to delays, due to customs or weather
4. Our liability to you
- 1. Your remedy for damaged goods
In the unlikely event that the goods we deliver are not what you ordered or are damaged / defective, or the delivery is of an incorrect quantity, you must notify us within 24 hours of receiving it.
We will then, at our option:
> make good any shortage or non-delivery; or > replace any rug that following our inspection are damaged or defective; or > refund the amount paid by you for the goods in question.
- 2. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.
5. Things you should know
- 1. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
- 2. Invalidity
Any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- 3. Privacy
- 4. Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- 5. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
- 6. Entire agreement